Best Fit Policy
If we believe we are not a good fit with your requirement, we will tell you this and retire gracefully. However, if we are a good fit, we will work dilligently to prove this, so that you might become another happy customer.
We pride ourselves on having happy customers. On the odd occasion that things go wrong, irrespective of how this happened, we take responsibility and set about fixing issues quickly and with goodwill.
Our staff retention is excellent, meaning that you are likely to maintain a long term personal relationship with highly skilled specialists, whose experience will be of on-going benefit to you.
Core to our approach is taking responsibility at all times. This starts with our initial sales engagement and continues through consultation, presentation, installation, training and on-going support.
We believe that Captureit customers should be customers for life. In addition to quality support, your system will continue to be supported and enhanced, so you always remain up-to-date and highly satisfied..
Our support team is based here in the UK and works alongside our development team to ensure the quickest possible resolution to all support queries. You speak with real people, not some form of email chain or ticketing system.
We have built our reputation by providing our customers with quality solutions that are easy to use, feature rich and robust, whilst offering exceptional value for money. Whether you require a simple, single-user system or a comprehensive multi-user solution, the flexible and scalable nature of Captureit makes it the perfect choice.
Our product portfolio includes Time and Attendance systems, Clocking Machines, Access Control, Fire Roll Call, Flexitime Monitoring and Automated Payroll Links. We are also one of only a few companies to offer a fully integrated, real-time Job Costing System.
Our flagship product, Captureit, is a highly respected Workforce Management System designed for companies who wish to pro-actively manage their workforce, as opposed to simply record clocking times. Such companies enjoy greater productivity, reduced absenteeism, better staff retention and improved profitability.
Our customer base is wide and varied, ranging from small owner managed companies to household names, such as Matalan, Dreams and even Premier League clubs.
However, the bulk of our customers are not household names, but represent an active and vibrant cross-section of UK business and industry. All have the same aims – to enjoy accurate attendance data that can be used to help manage their workforce; to streamline their payroll process; to enjoy a system that is easy to use for both employees and administrators; to enjoy reliability and first-rate customer support. Captureit offers all of this and more.
We pride ourselves on a consultative, rather than sales-driven approach. We feel that by listening intently to your individual requirements and then offering advice that takes into account the experiences of other customers, we provide an excellent service that matches delivery with agreed expectations.
We practice a ‘Best Fit Policy’. If we believe we are not a good fit with your requirements, we will tell you this and retire gracefully. However, if we are a good fit, we will work with you to prove this and, hopefully, become your supplier. It is this approach that has allowed us to develop and retain a strong, loyal customer base.